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Website: www.buynow.fashion
At BuyNow.Fashion, we aim to ensure that you are 100% satisfied with your purchase. If you’re not happy with your order, we’re here to help with an easy and transparent return and refund process.
🔁 Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition.
- All original tags, labels, and packaging must be intact.
- The return request must be initiated within 7 days of delivery.
- Items marked as Final Sale, Non-Returnable, or under Innerwear/Accessories categories are not eligible for return.
📦 How to Initiate a Return
- Email us at support@buynow.fashion with your order ID, product details, and reason for return.
- Attach clear photos of the product (if damaged, defective, or incorrect item received).
- Our team will review the request and share the return process and pickup instructions.
💸 Refund Policy
Once we receive and inspect the returned product, we will notify you via email:
- If the return is approved, a refund will be initiated to your original payment method within 7–10 business days.
- In case of COD orders, refunds will be issued via bank transfer or store credit.
- Shipping and COD charges (if any) are non-refundable unless the return is due to our error.
🔄 Exchange Policy
We offer size or product exchanges (based on availability) if the original item meets return conditions. If the replacement is unavailable, we’ll process a refund.
🚫 Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Innerwear, lingerie, and socks
- Accessories (unless damaged or wrong item received)
- Customized or altered products
- Items without original packaging or tags
🚚 Return Shipping
- For damaged, defective, or wrong items, return shipping is free.
- For other return reasons (size issue, preference), return shipping charges may apply or must be self-shipped.